Web Support Consultant

Location: Cape Town, Sea Point
Work Type: Full Time
Remuneration: CTC

Titan Digital is a leading global digital agency with offices in Perth, Sydney, and Cape Town who strive on offering the best digital service to our clients.

We are seeking a night shift web support consultant with a strong client service ethic to join our Titan support team.


Main purpose

We are looking for a digital jack of all trades who lives and breathes WordPress and thrives on excellent client service in a digital environment. You must have strong communication skills, a friendly, helpful and patient disposition but also be able to thrive under pressure.

Key responsibilities: 

  • Troubleshooting technical queries
  • Replicate errors and analyse problems
  • Track faults, diagnose problems, and establish solutions
  • Excellent in-studio communication with required teams/stakeholders
  • Offer solutions with the objective of retaining customer’s and client’s business
  • Provide users with training on the WordPress editor role
  • Domain and email administration and support
  • Capture and track request for technical and administrative assistance
  • Manage assigned tasks to meet deadlines and minimise turnaround time

Requirements

  • Be able to work from 12am – 7am
  • Highly proficient in the WordPress CMS and commonly used plugins such as Woo Commerce – a must!
  • Previous digital agency experience will be an advantage
  • Experience in a client service environment
  • A good understanding of SEO, PPC and website optimisation for digital campaigns
  • A good working knowledge of Adobe Photoshop or Fireworks
  • An understanding of HTML/CSS
  • Familiarity with customer service/request tracking software an advantage

Behavioural requirements:

  • Problem-solver
  • Excellent communications skills – both written and verbal
  • Effective listening skills
  • Time management
  • Attention to detail
  • Ability to prioritise multiple tasks

As you will be servicing our Australia client base (West and East Coast), this job requires you to work from 12am – 7am (Monday – Friday). In return you will be rewarded with:

  • 35 hour working week
  • a generous remuneration which will reflect your experience.
  • 25 days leave a year

This is an incredible opportunity to be part of the fast-paced world of global digital marketing, establishing a footprint in Cape Town and learning from the best!

If you feel you fit the bill, send your CV to yvette@titandigital.com.au. Please note, if you haven’t received a response within two weeks of sending your CV, consider your application as unsuccessful.

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